Your Health and Safety
As we plan for a time when we are free to travel again, we have drawn up new protocols to ensure the safety and wellbeing of both our guests and our HH team. These new protocols are to reassure guests that the necessary procedures have been put in place to keep them safe, and we have closely followed our local government guidelines. We have recently been accepted as members of the Council of Australian Tour Operators (CATO) and we also have the World Travel and Tourism Council (WTTC) Safe Travel accreditation.
Our accommodation partners are selected by us for their high standards, and the hotels we use are generally small and often family-run. We are liaising closely with them to ensure they follow government recommended health, safety and cleanliness procedures. These include increased daily cleaning, with disinfection of high-contact surfaces such as light switches, door handles and TV remotes. On some of our Australian tours the group stays in private lodges and houses where we are responsible for our own cleaning. In these circumstances we will regularly clean communal areas and make available cleaning and sanitising products for guests to use if required.
Our alfresco picnic lunches are an integral part of our tours. All Tour Managers have completed food safety training and follow strict protocols during the preparation of food. Under new guidelines, our picnics will be served by the Tour Manager or Tour Leader to limit the risk of contamination. Buffet style meals will no longer be an option. We eat in a variety of restaurants and trattorias on the tours, with whom we have excellent and long-standing relationships. Once again, we are liaising closely with them to follow latest government advice. Restaurant staff will be responsible for serving food in the evenings. Where possible in restaurants we will dine alfresco or use private dining areas.
In general, our travel distances are less than one hour. On longer journeys (eg. at the start/end of tour) we make regular stops to limit the amount of time in the vehicle. Increased hygiene protocols will also be included on our vehicles, with the introduction of regular deep cleaning, compulsory hand sanitizer use before every embarkation and facial coverings being recommended while on board. We will ask people to use the same seat on a given day, and sanitisation of high-contact areas will be carried out overnight.
Our small professional team of Tour Managers are up to date with all new safety protocols and have been trained in our new procedures. Tour staff will wear face coverings and gloves during the preparation of picnic lunches, and face coverings whilst driving. For now, tour staff will not shake hands on meeting and greeting guests, nor during farewells at the end of the tour.
Equipment used on our tours will be subject to increased cleaning measures, while hand sanitizer will be provided throughout trips. HH guests will be encouraged to bring their own facemasks, as well as personal hand sanitizer, to ensure additional levels of protection. Please note that in Victoria face coverings are still mandatory indoors and where safe distances cannot be maintained.
Contact with Covid-19
We ask you to report to the Tour Staff any COVID symptoms immediately, so that appropriate action can be taken to safeguard the rest of the group.
One week prior to your trip we will send you our latest safe travel guidelines. We’ll ask you to acknowledge that you understand them and will abide by the advice to keep the group safe and well. We will also ask you basic health questions to ensure you are free of COVID symptoms before setting off. For tours in Europe we will ask you to arrive with your passport details written on a piece of paper for the Tour Manager to submit to the hotels, to minimise handling of your personal documents.
Terms and Conditions
We have revised our T&Cs to reflect the new challenges of travel and to offer our guests maximum flexibility. The full document will be sent on booking, or you can download a copy from the Tour Page on the website.
Holiday with Confidence
The nature of our tours gives us confidence that we can travel safely and continue to offer guests an enjoyable and authentic experience. Our small groups have a maximum of 16 guests, we spend the majority of our time in the fresh open air, and usually we are in relatively remote areas with few other tourists. Our off-the-beaten-track routes take us to less populated museums and attractions and we visit areas outside the peak tourist seasons.